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THE WHITE CROWNE

Terms and Conditions

Last Updated: October 2, 2026

Welcome to THE WHITE CROWNE. These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your access to and use of the website located at www.thewhitecrowne.com (the “Website”) and any products, services, content, features, or functionality made available through the Website.

The Website is operated by THE WHITE CROWNE (“THE WHITE CROWNE”, “we”, “us”, or “our”). By accessing or using the Website, creating an account, browsing our products, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and any policies referenced herein.

If you do not agree with these Terms, you should not use the Website.

1. Eligibility

You must be legally capable of entering into a binding agreement under applicable law to use this Website and purchase products from us.

If you are accessing or using the Website on behalf of another individual or organization, you represent that you have the authority to accept these Terms on their behalf.

By using the Website, you represent that the information you provide to us is accurate, complete, and current.

2. About Our Website

THE WHITE CROWNE operates an online fashion and clothing store through which customers may browse and purchase clothing, fashion products, accessories, and other products made available on the Website.

We reserve the right to:

  • Modify or discontinue any product or service;

  • Change product descriptions or specifications;

  • Update prices;

  • Change website features;

  • Correct errors or inaccuracies;

  • Limit product quantities;

  • Restrict or terminate access where permitted by law.

We may make these changes without prior notice where reasonably necessary.

3. Account Registration

Certain features of the Website may require you to create an account. When creating an account, you agree to provide accurate and complete information and to keep that information updated.

You are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

You must notify us promptly if you believe that your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts where we reasonably believe that the account has been used fraudulently, unlawfully, or in violation of these Terms.

4. Products

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, measurements, specifications, and other product information displayed on the Website are accurate.

However, you acknowledge that:

  • Colours may appear differently depending on your device or screen;

  • Product photographs may contain styling or presentation elements;

  • Minor variations may occur between displayed images and physical products;

  • Product specifications may change;

  • Availability may change without notice.

We do not guarantee that product descriptions or images will always be completely accurate, current, or error-free.

5. Product Availability

All products are subject to availability. A product displayed on the Website may become unavailable at any time.

We reserve the right to limit quantities available for purchase or to refuse an order where a product is unavailable or where another legitimate reason applies.

If we are unable to fulfil an order that has already been paid for, we will provide an appropriate resolution, which may include cancellation and a refund in accordance with our applicable refund policy.

6. Pricing and Taxes

Product prices are displayed on the Website and may be changed at any time.

Where applicable, taxes, shipping charges, handling fees, or other charges may be displayed separately during checkout.

We make reasonable efforts to ensure pricing information is accurate. However, technical errors, typographical errors, or incorrect pricing information may occasionally occur.

If an obvious pricing error affects an order, we reserve the right to cancel the affected order and provide a refund where payment has already been collected, subject to applicable law.

7. Placing an Order

When you submit an order through the Website, you are making an offer to purchase the selected products.

Receipt of an order confirmation does not necessarily mean that the order has been finally accepted. We may verify order details before accepting and processing an order.

We reserve the right to refuse or cancel an order for legitimate reasons, including:

  • Product availability;

  • Pricing or listing errors;

  • Payment authorization issues;

  • Suspected fraud;

  • Incorrect customer information;

  • Incorrect shipping information;

  • Unusual or bulk purchasing activity;

  • Technical errors;

  • Violation of these Terms.

If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our refund policy.

8. Order Confirmation

After submitting an order, you may receive an electronic confirmation containing details of your purchase.

You should review the information carefully and contact us promptly if you identify an error in your order.

We are not responsible for delays or failed delivery resulting from incorrect information supplied by the customer.

9. Payment

Payments may be processed through third-party payment processors and other payment service providers.

Available payment methods may vary depending on location, product, order value, or other factors.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We do not request or require you to provide confidential payment credentials such as your banking password, PIN, or one-time password through email, social media, or unofficial communication channels.

Payment processing may be subject to the terms and privacy policies of the applicable payment provider.

10. Shipping and Delivery

We will make reasonable efforts to process and dispatch accepted orders within the timeframe communicated during checkout or through order-related communications.

Estimated delivery times may vary based on:

  • Delivery location;

  • Courier availability;

  • Weather;

  • Public holidays;

  • Transportation conditions;

  • Address accuracy;

  • Product availability;

  • Events outside our reasonable control.

Delivery estimates are provided for guidance and are not necessarily guaranteed delivery dates.

Customers are responsible for providing accurate delivery information.

11. Delivery Issues

If an order is delayed, damaged, incorrectly delivered, or otherwise affected during transportation, please contact our customer support team as soon as reasonably possible.

We may request information or evidence necessary to investigate the matter, including photographs, order information, delivery details, or other relevant documentation.

Resolution of delivery issues may also depend on the policies and procedures of the relevant courier or logistics provider.

12. Returns and Exchanges

Returns and exchanges are governed by our applicable Return and Refund Policy.

Before returning a product, customers should review the applicable return requirements, including eligibility, time limits, product condition, packaging, tags, and other requirements.

We reserve the right to refuse a return or exchange where the applicable requirements have not been satisfied, subject to applicable consumer law.

13. Refunds

Where a refund is approved, it will generally be processed using the applicable payment method or another appropriate method permitted by law.

The time required for a refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

We are not responsible for delays caused by third-party financial institutions after a refund has been initiated by us.

14. Cancellation

Customers may request cancellation of an order subject to the order's processing status and our applicable cancellation policy.

Once an order has been dispatched or otherwise entered an advanced stage of fulfilment, cancellation may not be possible.

Where cancellation is accepted, any applicable refund will be processed according to our refund policy.

15. Promotions and Discounts

From time to time, THE WHITE CROWNE may offer promotional campaigns, discount codes, coupons, special offers, or other promotional benefits.

Each promotion may have additional terms, including:

  • Validity period;

  • Eligible products;

  • Minimum purchase requirements;

  • Usage limits;

  • Customer eligibility;

  • Non-combinability with other offers.

Unless expressly stated otherwise, promotions cannot be combined.

We reserve the right to withdraw, modify, suspend, or terminate a promotion where permitted by applicable law.

16. Intellectual Property Rights

All intellectual property appearing on the Website, including but not limited to:

  • THE WHITE CROWNE name and branding;

  • Logos;

  • Product photography;

  • Graphics;

  • Website designs;

  • Text;

  • Product descriptions;

  • Videos;

  • Icons;

  • Layouts;

  • Original content;

is owned by, licensed to, or otherwise lawfully used by THE WHITE CROWNE and may be protected by applicable intellectual property laws.

You may access and use the Website for personal and lawful purposes only.

You may not reproduce, copy, distribute, modify, sell, publish, transmit, commercially exploit, or create derivative works from Website content without prior written authorization, except where permitted by law.

17. User Reviews and Submissions

Where the Website allows customers to submit reviews, comments, photographs, feedback, or other content, you remain responsible for the content you submit.

You must not submit content that:

  • Is unlawful;

  • Is fraudulent or misleading;

  • Is defamatory;

  • Contains threats or harassment;

  • Infringes intellectual property rights;

  • Violates another person's privacy;

  • Contains malicious software;

  • Contains spam or unauthorized advertising.

By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish that content for legitimate business, promotional, and operational purposes, subject to applicable law and our Privacy Policy.

18. Prohibited Activities

You agree not to use the Website to:

  • Violate applicable laws;

  • Commit fraud;

  • Attempt unauthorized access;

  • Interfere with Website security;

  • Introduce malware or malicious code;

  • Scrape or collect Website data through unauthorized automated methods;

  • Circumvent security mechanisms;

  • Impersonate another person;

  • Abuse promotional offers;

  • Use stolen payment information;

  • Resell Website access or content without authorization;

  • Interfere with another customer's use of the Website.

We may take appropriate action where prohibited activity is detected.

19. Third-Party Websites and Services

The Website may contain links to third-party websites, applications, payment processors, delivery providers, social-media platforms, or other external services.

Third-party services are independently operated and may have their own terms and privacy policies.

THE WHITE CROWNE does not control third-party services and, except where required by applicable law, is not responsible for their content, availability, security, policies, or practices.

20. Privacy

Your privacy is important to us.

Personal information collected through the Website is handled in accordance with our Privacy Policy.

By using the Website, you acknowledge that you have had an opportunity to review our Privacy Policy.

21. Electronic Communications

When you use the Website, place an order, create an account, or communicate with us electronically, you consent to receiving electronic communications from us where permitted by applicable law.

These communications may include:

  • Order confirmations;

  • Shipping updates;

  • Payment notifications;

  • Customer service communications;

  • Account notifications;

  • Policy updates;

  • Other transactional communications.

Transactional communications may be sent even if you have opted out of certain marketing communications.

22. Website Security

We take reasonable measures to maintain the security and integrity of the Website.

However, no internet-based system can be guaranteed to be completely secure.

You acknowledge that transmission of information over the internet involves risks and that you should take reasonable precautions when using online services.

You must not attempt to compromise or circumvent the security of the Website.

23. Website Availability

We do not guarantee that the Website will always be available, uninterrupted, secure, or error-free.

The Website may occasionally be unavailable because of:

  • Maintenance;

  • Software updates;

  • Hosting problems;

  • Network failures;

  • Cybersecurity incidents;

  • Third-party service interruptions;

  • Technical failures;

  • Circumstances beyond our reasonable control.

We may modify, suspend, or discontinue Website functionality where reasonably necessary.

24. Disclaimer

To the maximum extent permitted by applicable law, information and services provided through the Website are provided on an “as available” basis.

We make reasonable efforts to maintain accurate Website content, but we do not guarantee that all information will always be complete, current, accurate, or free from errors.

Nothing in these Terms is intended to exclude, restrict, or limit any statutory consumer rights or protections that cannot legally be excluded or limited.

25. Limitation of Liability

To the maximum extent permitted by applicable law, THE WHITE CROWNE will not be liable for indirect, incidental, special, consequential, or similar losses arising from the use of the Website or products, except where such liability cannot legally be excluded.

Nothing in these Terms excludes or limits liability for matters that cannot lawfully be excluded or limited under applicable law.

26. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold THE WHITE CROWNE harmless from claims, losses, liabilities, damages, and reasonable expenses arising from:

  • Your violation of these Terms;

  • Your unlawful use of the Website;

  • Your infringement of another person's rights;

  • Your misuse of the Website or its services.

This provision applies only to the extent permitted by applicable law.

27. Force Majeure

We will not be responsible for delays or failures resulting from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, government actions, public emergencies, strikes, transportation disruptions, telecommunications failures, internet outages, supply-chain disruptions, or other events that could not reasonably have been prevented or controlled.

28. Suspension and Termination

We may suspend or terminate your access to the Website or certain services where permitted by law if:

  • You materially breach these Terms;

  • We reasonably suspect fraudulent or unlawful activity;

  • Your activity creates a security risk;

  • Your activity may harm other users or our business;

  • We are required to do so by law.

Termination will not affect rights or obligations that accrued before termination.

29. Changes to These Terms

We may update these Terms and Conditions periodically.

When changes are made, we will update the “Last Updated” date at the top of this page.

Your continued use of the Website after updated Terms are published may constitute acceptance of the revised Terms to the extent permitted by applicable law.

If a change requires your express consent under applicable law, we will seek that consent where required.

30. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally permitted.

The remaining provisions will continue in full force and effect.

31. Waiver

A failure or delay by THE WHITE CROWNE to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision or any other provision in the future.

32. Entire Agreement

These Terms, together with any policies expressly incorporated into them, constitute the agreement governing your use of the Website and your relationship with THE WHITE CROWNE concerning the Website and its services.

Additional terms may apply to specific products, promotions, services, or transactions.

33. Governing Law and Jurisdiction

These Terms and your use of the Website shall be governed by the laws applicable in India, subject to applicable consumer protection and other mandatory legal requirements.

Any dispute arising from or relating to these Terms, the Website, or a transaction shall be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.

34. Grievance Redressal

If you have a complaint or grievance concerning the Website, products, orders, payments, delivery, returns, refunds, or customer service, you may contact our designated grievance contact.

Grievance Officer: Denish Singh Khumanthem
Email: support@thewhitecrowne.com
Phone: +91 7085244962
Address: Thangmeiband Hijam Leikai, Imphal West, Manipur – 795001, India

When contacting us, please provide your order number and sufficient details regarding your complaint so that we can investigate the matter appropriately.

Grievance Submission Information

To help us process your grievance efficiently, please provide:

  • Full name;

  • Registered email address;

  • Contact number;

  • Order ID, if applicable;

  • Product name or reference, if applicable;

  • Date of purchase or transaction;

  • Clear description of the issue; and

  • Relevant supporting information or documents, where applicable.

Grievance Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM, excluding public holidays.

35. Contact Information

If you have questions regarding these Terms and Conditions, please contact us:

THE WHITE CROWNE

Website: www.thewhitecrowne.com
Customer Support: support@thewhitecrowne.com
Business Enquiries: support@thewhitecrowne.com
Grievance Email: support@thewhitecrowne.com
Phone: +91 7085244962
Business Address: Thangmeiband Hijam Leikai, Imphal West, Manipur – 795001, India

Last Updated: October 2, 2026

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