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THE WHITE CROWNE

Return & Exchange Policy

Last Updated: October 2, 2026

At THE WHITE CROWNE, we carefully prepare and inspect orders before they are dispatched. To maintain product quality, hygiene, and operational standards, all purchases made through THE WHITE CROWNE are final.

1. No Returns or Exchanges

THE WHITE CROWNE does not currently accept returns or exchanges for purchased products.

Once an order has been successfully placed, processed, prepared, and shipped, the product cannot be returned or exchanged simply because the customer has changed their mind, selected an incorrect size, selected an incorrect colour, or no longer requires the product.

Customers are therefore encouraged to carefully review the product information, size, colour, quantity, delivery address, and other order details before completing their purchase.

2. All Sales Are Final

All products purchased through www.thewhitecrowne.com are considered final sales unless otherwise expressly stated by THE WHITE CROWNE.

We do not accept returns or exchanges for reasons including, but not limited to:

  • Change of mind;

  • Incorrect size selected by the customer;

  • Incorrect colour selected by the customer;

  • Incorrect product selected by the customer;

  • Customer no longer requiring the product;

  • Personal preference;

  • Product appearance differing slightly from a customer's device or screen display; or

  • Failure to review product information before placing an order.

3. Damaged or Incorrect Products

Although returns and exchanges are generally not available, if you receive a product that is damaged during delivery, materially defective, or different from the product you ordered, please contact THE WHITE CROWNE as soon as reasonably possible.

We may request:

  • Order ID;

  • Customer name;

  • Contact number;

  • Photographs or videos of the product and packaging;

  • Description of the issue; and

  • Other information reasonably required to investigate the matter.

Each reported issue will be reviewed individually.

Where THE WHITE CROWNE determines that the issue was caused by an error attributable to us or occurred during fulfilment or delivery, we may, at our discretion and subject to applicable law, provide an appropriate resolution.

4. Wrong Product Delivered

If you receive a product that is materially different from the product stated in your order, please contact us promptly with your order details and supporting information.

We will review the matter and, where the error is confirmed to be attributable to THE WHITE CROWNE, determine an appropriate resolution in accordance with applicable law.

5. Damaged Package or Product

Customers are encouraged to inspect their package upon delivery where reasonably possible.

If the product appears damaged, please take photographs of the package and product and contact us as soon as possible.

Damage claims may require verification with the applicable courier or logistics provider.

6. Customer Responsibility

Customers are responsible for carefully checking their order details before payment, including:

  • Product;

  • Size;

  • Colour;

  • Quantity;

  • Shipping address;

  • Contact number; and

  • Other relevant order information.

THE WHITE CROWNE is not responsible for customer errors in an order where the product supplied matches the order placed by the customer.

7. Refunds

Because THE WHITE CROWNE does not generally accept returns or exchanges, refunds are also not generally available for customer preference, change of mind, incorrect selection, or similar reasons.

Where a refund is required or approved due to an eligible issue, cancellation, payment error, failure to fulfil an accepted order, or another circumstance covered by applicable law or our policies, the refund will be processed using the applicable payment method or another appropriate method.

The time required for a refund to appear in the customer's account may depend on the relevant bank, card issuer, payment provider, or financial institution.

8. Order Cancellation

Customers may contact us to request cancellation before an order has been prepared or dispatched.

Cancellation requests are subject to the status of the order and our applicable policies.

Once an order has been prepared, packed, or handed over to a courier or delivery provider, cancellation may no longer be possible.

9. Contact Us

If you have received a damaged, defective, or incorrect product, or if you have a question regarding this policy, please contact us:

THE WHITE CROWNE

Website: www.thewhitecrowne.com
Customer Support: support@thewhitecrowne.com
Phone: +91 7085244962
Business Address: Thangmeiband Hijam Leikai, Imphal West, Manipur – 795001, India

Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM, excluding public holidays.

Important Notice

THE WHITE CROWNE currently does not offer returns or exchanges. All purchases are final. Customers are advised to carefully review product details, size, colour, quantity, and delivery information before completing their purchase.

Nothing in this policy is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited under applicable law.

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