Grievance Redressal

Customer Grievance Redressal

At THE WHITE CROWNE, we are committed to providing our customers with a transparent, fair, and reliable shopping experience. We value customer feedback and take complaints and grievances seriously.

If you have experienced an issue relating to our products, orders, payments, delivery, returns, refunds, exchanges, customer service, or any other aspect of your experience with THE WHITE CROWNE, you may contact us through the grievance redressal process outlined below.

Our objective is to review each genuine grievance carefully, understand the circumstances, and work toward an appropriate resolution in a timely and transparent manner.

How to Raise a Grievance

Customers may submit a grievance by contacting our customer support or grievance team using the contact details provided below.

When submitting a grievance, please provide:

Full Name
Registered Email Address
Contact Number
Order ID, if applicable
Product Name or Reference, if applicable
Date of Purchase or Transaction
Clear Description of the Issue
Relevant Supporting Information or Documents, where applicable

Providing complete and accurate information will help us understand the matter and respond more efficiently.

Grievance Officer

For formal complaints or unresolved customer grievances, you may contact our designated grievance contact:

Grievance Officer: Denish Singh Khumanthem
Contact Number: 7085244962
Email: support@thewhitecrowne.com
Business Address: Thangmeiband Hijam Leikai, Imphal West, Manipur – 795001, India
Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM
Excluding public holidays

Grievance Resolution Process

Once a grievance is received, our team will review the information provided and, where necessary, coordinate with the relevant department to investigate the matter.

Depending on the nature and complexity of the grievance, we may request additional information or supporting documents from the customer to assist with the review.

We aim to provide an appropriate response within a reasonable period. Certain matters, including payment disputes, delivery issues, third-party services, or matters requiring additional verification, may require additional time to investigate.

Existing Orders and Complaints

For grievances relating to an existing order, customers are encouraged to include their Order ID in the initial communication. This allows our team to locate the relevant order information and understand the issue more efficiently.

For matters involving payments, refunds, cancellations, returns, or exchanges, please provide the relevant transaction or order details wherever available.

Escalation

If you have already contacted our customer support team regarding an issue and believe that the matter remains unresolved, you may escalate the matter through the grievance contact details provided on this page.

We will review the previous communication and any additional information submitted and take appropriate steps based on the circumstances of the case.

Our Commitment

THE WHITE CROWNE is committed to treating customer grievances with fairness, professionalism, and respect.

We continuously review customer feedback to identify areas where our products, services, communication, and overall shopping experience can be improved.

We encourage customers to contact us whenever they encounter an issue so that we have an opportunity to understand and address it.

Your feedback helps us improve. Your concerns deserve to be heard.

Contact Information

THE WHITE CROWNE

Customer Support: support@thewhitecrowne.com
Grievance Officer: Denish Singh Khumanthem
Grievance Email: support@thewhitecrowne.com
Phone: 7085244962
Address: Thangmeiband Hijam Leikai, Imphal West, Manipur – 795001, India