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THE WHITE CROWNE

Shipping & Delivery Policy

Last Updated: October 2, 2026

At THE WHITE CROWNE, we aim to provide a reliable and convenient delivery experience for every customer. This Shipping & Delivery Policy explains how orders are prepared, shipping charges are calculated, and deliveries are handled.

By placing an order through www.thewhitecrowne.com, you acknowledge and agree to the terms of this Shipping & Delivery Policy.

1. Order Processing

All orders are prepared after the order has been successfully confirmed and the required payment has been received.

We will begin preparing your order after successful payment confirmation.

Order processing may include:

  • Order verification;

  • Product availability confirmation;

  • Product preparation and packaging;

  • Shipping arrangement; and

  • Handover to the applicable delivery or courier service.

Processing times may vary depending on product availability, order volume, holidays, and other operational circumstances.

2. No Cash on Delivery (COD)

THE WHITE CROWNE does not currently offer Cash on Delivery (COD).

All orders must be paid for using the payment methods available on our Website before the order is prepared and shipped.

Orders will not be dispatched until the required payment has been successfully received and confirmed.

3. Shipping Charges

Shipping and delivery charges are not included in the product price unless specifically stated otherwise.

Shipping charges are calculated separately based on factors including:

  • Customer's delivery location;

  • Distance from our dispatch location;

  • Delivery service availability;

  • Package size and weight;

  • Courier or logistics provider charges;

  • Delivery method; and

  • Other applicable transportation costs.

The applicable shipping charge may therefore vary from one location to another.

Customers will be informed of the applicable shipping charges before the order is dispatched, where reasonably practicable.

4. Location-Based Delivery Charges

Shipping charges may differ depending on the distance between our dispatch location and the customer's delivery address.

For example, delivery within nearby areas may have a lower shipping charge, while delivery to distant locations, remote areas, or locations requiring additional transportation may incur higher charges.

The final shipping charge applicable to an order will depend on the delivery location and the applicable logistics arrangements.

5. Shipping Confirmation

Once your order has been prepared and handed over for delivery, we may provide shipping or order-related information through the contact details provided by you.

Where tracking information is available from the applicable courier or logistics provider, it may be shared with the customer.

6. Estimated Delivery Time

Delivery times may vary depending on:

  • Delivery location;

  • Distance;

  • Courier or logistics provider;

  • Product availability;

  • Order processing time;

  • Weather conditions;

  • Public holidays;

  • Transportation conditions;

  • Remote or difficult-to-reach locations; and

  • Other circumstances beyond our reasonable control.

Any delivery timeframe provided by THE WHITE CROWNE is an estimate and should not be considered a guaranteed delivery date unless expressly stated otherwise.

7. Delivery Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

This may include:

  • Full name;

  • Complete delivery address;

  • Locality or area;

  • City or district;

  • State;

  • PIN code;

  • Contact number; and

  • Any other information reasonably required for successful delivery.

THE WHITE CROWNE will not be responsible for delays, failed delivery, additional delivery attempts, or additional charges resulting from incorrect, incomplete, or inaccurate information provided by the customer.

8. Remote and Difficult-to-Reach Locations

Certain locations may require additional transportation arrangements or may have limited courier availability.

Where additional shipping or transportation charges apply because of the delivery location, such charges may be communicated to the customer before dispatch.

If delivery to a particular location is not available, we may contact the customer to discuss an alternative delivery arrangement or an appropriate resolution.

9. Delayed Delivery

Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances outside our reasonable control.

These may include:

  • Weather conditions;

  • Natural disasters;

  • Transportation disruptions;

  • Courier delays;

  • Public holidays;

  • Government restrictions;

  • Incorrect address information;

  • High delivery volumes;

  • Remote-area delivery conditions; or

  • Other unforeseen circumstances.

We will make reasonable efforts to assist customers in relation to delivery delays.

10. Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect or incomplete, the contact number is unreachable, or for another reason attributable to the delivery information provided by the customer, the courier may make another delivery attempt or return the package according to its applicable procedures.

Any additional delivery or re-shipping charges that arise from an unsuccessful delivery may be payable by the customer where applicable.

11. Damaged or Incorrectly Delivered Packages

Customers should inspect the package and product upon delivery where reasonably possible.

If you receive a damaged, incorrect, or incomplete order, please contact THE WHITE CROWNE as soon as possible and provide your order details and, where applicable, photographs or other supporting information.

We will review the matter and determine the appropriate resolution in accordance with our applicable Return, Refund, and Exchange Policy.

12. International Shipping

Where international shipping is available, shipping charges will be calculated separately based on the destination, distance, package characteristics, logistics provider, and applicable international delivery costs.

Customers may also be responsible for applicable customs duties, import taxes, local taxes, customs clearance charges, or other fees imposed by the destination country or relevant authorities, unless expressly stated otherwise.

International delivery availability may vary by destination.

13. Shipping Charges and Returns

Shipping charges paid for an order may not automatically be refundable in the event of a return or cancellation.

Refund eligibility for shipping charges will depend on the circumstances of the order and the applicable Return and Refund Policy.

Where a return or re-shipment occurs due to incorrect information provided by the customer, additional shipping charges may apply.

14. Order Cancellation Before Dispatch

Customers may request cancellation before an order has been prepared or dispatched, subject to our applicable cancellation policy.

Once an order has been prepared, packed, or handed over for shipment, cancellation may no longer be possible.

Any approved refund will be processed in accordance with our applicable Refund Policy.

15. Contact Us

For questions regarding shipping, delivery charges, order processing, or delivery status, please contact us:

THE WHITE CROWNE

Website: www.thewhitecrowne.com
Customer Support: support@thewhitecrowne.com
Phone: +91 7085244962
Business Address: Thangmeiband Hijam Leikai, Imphal West, Manipur – 795001, India

Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM, excluding public holidays.

Important Shipping Notice

THE WHITE CROWNE does not provide Cash on Delivery (COD). All orders must be paid for before preparation and dispatch. Shipping charges are additional and are calculated based on the customer's delivery location, distance, package characteristics, and applicable delivery costs.

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