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THE WHITE CROWNE

Refund & Cancellation Policy

Last Updated: October 2, 2026

At THE WHITE CROWNE, we carefully process and prepare every order before dispatch. To maintain our operational, product, and fulfilment standards, all purchases made through THE WHITE CROWNE are final.

1. No Refunds

THE WHITE CROWNE does not currently offer refunds for completed purchases.

Once an order has been successfully placed and payment has been received, the payment is considered final and is generally non-refundable.

Refunds are not provided for reasons including:

  • Change of mind;

  • Personal preference;

  • Incorrect size selected by the customer;

  • Incorrect colour selected by the customer;

  • Incorrect product selected by the customer;

  • Customer no longer requiring the product;

  • Failure to review product details before purchase; or

  • Other customer preference-related reasons.

2. No Order Cancellation

THE WHITE CROWNE does not generally accept order cancellation requests after an order has been placed.

Customers are encouraged to carefully review all order details, including the product, size, colour, quantity, shipping address, and contact information before completing payment.

Once payment has been successfully completed, the order may immediately enter our preparation and fulfilment process.

3. Orders Cannot Be Cancelled After Processing

Once an order has entered preparation, packaging, processing, or dispatch, it cannot be cancelled.

If the order has already been handed over to a courier or delivery provider, cancellation will not be possible.

4. Failed or Unfulfilled Orders

If THE WHITE CROWNE is unable to fulfil an order that has already been paid for due to circumstances attributable to us, such as confirmed product unavailability or an inability to fulfil the accepted order, we may provide an appropriate resolution in accordance with applicable law.

Where a refund is legally required or expressly approved by THE WHITE CROWNE, it will be processed using the applicable payment method or another appropriate method.

5. Incorrect Customer Information

Customers are responsible for providing accurate information when placing an order.

This includes:

  • Full name;

  • Mobile number;

  • Email address;

  • Product details;

  • Size and colour;

  • Quantity;

  • Complete shipping address;

  • PIN code; and

  • Other information required for delivery.

THE WHITE CROWNE is not responsible for losses, delivery failures, delays, or additional charges resulting from incorrect or incomplete information supplied by the customer.

6. Payment Processing Errors

If a payment has been deducted from a customer's account but the order was not successfully created or confirmed due to a technical or payment-processing issue, the customer should contact us with the relevant transaction details.

We may investigate the transaction with the applicable payment service provider.

Any refund resulting from a confirmed payment-processing error will be handled in accordance with the circumstances and applicable payment provider procedures.

7. Refund Processing

Where a refund is required by applicable law or has been expressly approved by THE WHITE CROWNE, the refund will generally be processed through the original payment method or another appropriate method.

The time required for the refund to appear in the customer's account may depend on the customer's bank, card issuer, payment gateway, payment provider, or other financial institution.

THE WHITE CROWNE is not responsible for delays caused by third-party financial institutions after a refund has been initiated.

8. Shipping Charges

Shipping and delivery charges are separate from the product price unless expressly stated otherwise.

Where an eligible refund is provided, shipping charges may not automatically be refundable, subject to the circumstances of the order and applicable law.

9. Contact Us

If you have a question concerning a payment, order, or this Refund & Cancellation Policy, please contact us:

THE WHITE CROWNE

Website: www.thewhitecrowne.com
Customer Support: support@thewhitecrowne.com
Phone: +91 7085244962
Business Address: Thangmeiband Hijam Leikai, Imphal West, Manipur – 795001, India

Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM, excluding public holidays.

Important Notice

THE WHITE CROWNE currently does not offer refunds or order cancellations. All purchases are final. Customers are advised to carefully review their product selection, size, colour, quantity, shipping address, and other order details before completing payment.

Nothing in this policy is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited under applicable law.

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