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THE WHITE CROWNE

Privacy Policy

Last Updated: October 2, 2026

At THE WHITE CROWNE, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, browse our products, create an account, place an order, contact us, or otherwise interact with our services.

This Privacy Policy explains how THE WHITE CROWNE (“THE WHITE CROWNE”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects information relating to visitors and customers of www.thewhitecrowne.com (the “Website”).

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of the Website.

1. Information We Collect

We may collect different categories of information depending on how you interact with our Website.

1.1 Information You Provide Directly

You may provide personal information when you:

  • Create an account;

  • Place an order;

  • Contact customer support;

  • Submit a grievance;

  • Subscribe to communications;

  • Complete a contact form;

  • Request information about our products;

  • Participate in promotions or campaigns;

  • Submit a product review or feedback.

Depending on the service you use, this information may include:

  • Full name;

  • Email address;

  • Mobile or telephone number;

  • Billing address;

  • Shipping address;

  • Account information;

  • Order information;

  • Product preferences;

  • Customer communications;

  • Reviews and feedback.

We only request information that is reasonably necessary for the relevant purpose.

2. Payment Information

When you purchase products through our Website, payment information may be processed by third-party payment service providers.

Depending on the payment method selected, information may include:

  • Payment transaction details;

  • Transaction reference numbers;

  • Payment status;

  • Billing information.

Where payment processing is handled by a third-party payment provider, your payment information may be processed directly by that provider under its own privacy policy and terms.

THE WHITE CROWNE does not ask customers to provide passwords, PINs, CVVs, or one-time passwords through email, social media, messaging applications, or unofficial communication channels.

3. Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically.

This may include:

  • IP address;

  • Browser type;

  • Operating system;

  • Device type;

  • Screen resolution;

  • Language preferences;

  • Approximate geographic information derived from technical data;

  • Pages viewed;

  • Links clicked;

  • Referring website;

  • Date and time of access;

  • Website interaction information;

  • Error and diagnostic information.

This information may be used to operate, secure, analyze, and improve our Website.

4. Cookies and Similar Technologies

THE WHITE CROWNE may use cookies and similar technologies to improve website functionality and understand how visitors use the Website.

Cookies may be used for purposes such as:

  • Maintaining website functionality;

  • Remembering preferences;

  • Keeping shopping-related information;

  • Understanding website traffic;

  • Measuring website performance;

  • Improving user experience;

  • Supporting relevant advertising or marketing activities, where applicable;

  • Detecting security issues or fraudulent activity.

Some cookies may be placed by third-party service providers.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the Website.

5. How We Use Personal Information

We may use information collected through the Website for legitimate business and operational purposes, including:

Order Processing

To:

  • Process orders;

  • Confirm purchases;

  • Arrange delivery;

  • Provide order updates;

  • Process returns and refunds;

  • Provide customer support.

Website Operation

To:

  • Operate and maintain the Website;

  • Provide requested services;

  • Improve Website functionality;

  • Troubleshoot technical problems;

  • Maintain account functionality.

Customer Support

To:

  • Respond to enquiries;

  • Resolve complaints;

  • Investigate grievances;

  • Assist with orders;

  • Respond to requests and feedback.

Security and Fraud Prevention

To:

  • Detect suspicious activity;

  • Prevent unauthorized transactions;

  • Protect customer accounts;

  • Protect the Website and our systems;

  • Investigate suspected fraud or misuse.

Business Improvement

To:

  • Understand how customers use our Website;

  • Analyze trends;

  • Improve products and services;

  • Improve Website design and functionality;

  • Evaluate marketing effectiveness.

Communications

Where permitted by applicable law, we may use your contact information to send:

  • Transactional communications;

  • Order updates;

  • Delivery notifications;

  • Service announcements;

  • Important account information;

  • Promotional or marketing communications where applicable.

You may have the ability to opt out of certain marketing communications.

6. Legal Basis and Purpose of Processing

Depending on the circumstances and applicable law, we may process personal information where necessary for:

  • Performing a contract or fulfilling an order;

  • Providing requested services;

  • Complying with legal obligations;

  • Protecting the security and integrity of our services;

  • Preventing fraud or misuse;

  • Responding to customer requests;

  • Pursuing legitimate business purposes where permitted;

  • Obtaining consent where consent is required.

We seek to use personal information only for appropriate and relevant purposes.

7. Sharing of Information

We do not sell your personal information merely because you use our Website.

However, we may share information with selected third parties where reasonably necessary to provide our services or operate our business.

Payment Providers

Payment service providers may process payment and transaction information to complete purchases.

Delivery and Logistics Providers

We may provide necessary information such as:

  • Name;

  • Delivery address;

  • Contact number;

  • Order details;

to courier and logistics providers so that your order can be delivered.

Technology and Hosting Providers

We may use third-party providers for:

  • Website hosting;

  • Cloud infrastructure;

  • Website security;

  • Data storage;

  • Technical support;

  • Analytics;

  • Communication services.

Customer Support Providers

Where applicable, third-party tools may assist us with customer communications and support.

Professional and Legal Advisors

Information may be shared where reasonably necessary with professional advisers, auditors, legal advisers, or other service providers.

Government and Law Enforcement Authorities

We may disclose information where required or permitted by applicable law, legal process, court order, or valid governmental request.

8. Third-Party Services

Our Website may use third-party services, including payment providers, analytics providers, advertising services, social-media integrations, hosting services, delivery platforms, and other technology providers.

These providers may process certain information in accordance with their own privacy policies.

We recommend reviewing the privacy policies of third-party services where appropriate.

9. Advertising and Analytics

We may use analytics and advertising technologies to understand Website usage, measure performance, and, where applicable, provide or measure relevant advertising.

Such services may use cookies, identifiers, pixels, or similar technologies.

Where third-party advertising or analytics services are used, those providers may process information according to their own privacy policies and applicable terms.

You may be able to manage certain advertising or cookie preferences through your browser, device, or the relevant third-party service.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Completing transactions;

  • Providing customer support;

  • Maintaining business records;

  • Resolving disputes;

  • Preventing fraud;

  • Complying with legal obligations;

  • Enforcing agreements;

  • Maintaining security.

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it where appropriate and permitted by law.

11. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include appropriate access controls, authentication procedures, technical safeguards, monitoring, and security practices.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You should also take reasonable precautions to protect your account and personal information.

12. Account Security

If you create an account on our Website, you are responsible for keeping your account credentials confidential.

You should:

  • Use a strong password;

  • Avoid sharing your password;

  • Log out from shared devices;

  • Notify us if you suspect unauthorized access.

THE WHITE CROWNE will not intentionally ask you to disclose your password, banking PIN, card PIN, CVV, or OTP through unofficial communication channels.

13. Children's Privacy

Our Website is intended for general audiences and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate steps.

14. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information.

These may include rights to:

  • Request information about personal data we process;

  • Request correction of inaccurate information;

  • Request deletion where legally applicable;

  • Withdraw consent where processing is based on consent;

  • Request information about how your data is used;

  • Raise concerns regarding our processing of personal information;

  • Exercise other rights provided under applicable law.

Some requests may be subject to legal or contractual limitations.

To protect customer information, we may need to verify your identity before processing certain requests.

15. Marketing Communications

Where permitted by applicable law, we may send promotional communications about products, collections, offers, or other updates.

You may unsubscribe from marketing emails by using the unsubscribe mechanism provided in the communication or by contacting us.

Even if you opt out of marketing communications, we may continue to send essential transactional or service-related communications, such as order confirmations, payment notifications, delivery updates, security notices, and important account information.

16. Third-Party Links

Our Website may contain links to external websites or services.

We are not responsible for the privacy practices, security, content, or policies of websites that we do not operate.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

17. International Data Transfers

Depending on the service providers and technologies used by THE WHITE CROWNE, personal information may be processed or stored in locations outside your state or country.

Where applicable, we take reasonable steps to ensure that such processing is carried out in accordance with applicable legal requirements and appropriate safeguards.

18. Data Breach and Security Incidents

If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, and address the incident.

Where notification is required under applicable law, we will provide appropriate notifications to affected individuals, authorities, or other relevant parties.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business;

  • Website functionality;

  • Technology;

  • Legal requirements;

  • Data-processing practices;

  • Third-party services.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to periodically review this page.

20. Grievance Redressal

If you have a privacy-related complaint, concern, or grievance, you may contact our designated grievance contact.

Grievance Officer: Denish Singh Khumanthem
Email: support@thewhitecrowne.com
Phone: +91 7085244962
Address: Thangmeiband Hijam Leikai, Imphal West, Manipur – 795001, India

Please provide sufficient information about your concern so that we can investigate and respond appropriately.

Grievance Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM, excluding public holidays.

21. Contact Us

If you have questions about this Privacy Policy, our data practices, or your personal information, please contact us.

THE WHITE CROWNE

Website: www.thewhitecrowne.com
Privacy / Customer Support: support@thewhitecrowne.com
Customer Support: support@thewhitecrowne.com
Grievance Email: support@thewhitecrowne.com
Phone: +91 7085244962
Business Address: Thangmeiband Hijam Leikai, Imphal West, Manipur – 795001, India

Your Privacy Matters

At THE WHITE CROWNE, we understand that trust is an important part of the online shopping experience.

We aim to handle personal information responsibly, use it for appropriate purposes, maintain reasonable security safeguards, and provide customers with appropriate choices and information concerning their privacy.

THE WHITE CROWNE
Fashion. Individuality. Confidence.

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