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THE WHITE CROWNE

Payment Policy

Last Updated: October 2, 2026

At THE WHITE CROWNE, we aim to provide customers with a secure, convenient, and transparent payment experience. This Payment Policy explains the payment methods, payment processing, order confirmation, and related conditions applicable to purchases made through www.thewhitecrowne.com.

By placing an order through our Website, you acknowledge and agree to this Payment Policy.

1. Payment Required Before Dispatch

All orders must be paid for in full before the order is prepared and dispatched.

THE WHITE CROWNE does not process orders for shipment until the applicable payment has been successfully received and confirmed.

2. No Cash on Delivery

THE WHITE CROWNE does not currently offer Cash on Delivery (COD).

Customers must complete payment using the payment methods made available on our Website at the time of purchase.

Orders cannot be placed on a cash-on-delivery basis.

3. Available Payment Methods

Payment methods available to customers may be displayed during the checkout process.

Depending on availability, payment may be processed through authorized payment gateways, banks, card networks, digital payment services, or other payment providers supported by THE WHITE CROWNE.

The payment methods available may change from time to time.

4. Payment Authorization

When placing an order, you confirm that:

  • The payment information provided is accurate;

  • You are authorized to use the selected payment method;

  • The payment method belongs to you or you have permission to use it; and

  • Sufficient funds or available credit are available to complete the transaction.

Payment may be subject to authorization or verification by the applicable payment service provider.

5. Payment Confirmation

An order will generally be considered confirmed only after successful payment has been received or authorized and the order has been successfully recorded by our system.

Customers may receive an order confirmation through the contact information provided during checkout.

If payment is unsuccessful, declined, interrupted, or not confirmed, the order may not be processed.

6. Payment Gateway and Third-Party Providers

Payments may be processed through third-party payment gateways or payment service providers.

These providers may independently process payment information in accordance with their own terms, privacy policies, security procedures, and applicable requirements.

THE WHITE CROWNE does not control the internal processing systems of third-party payment providers.

7. Payment Security

THE WHITE CROWNE takes reasonable measures to protect customer information and uses available payment-processing services designed to provide secure transactions.

However, no electronic payment or internet-based system can be guaranteed to be completely secure.

THE WHITE CROWNE will never intentionally request your payment PIN, banking password, card PIN, CVV, or OTP through email, social media, messaging applications, telephone calls, or unofficial communication channels.

Customers should never share such confidential payment credentials with anyone claiming to represent THE WHITE CROWNE.

8. Incorrect or Duplicate Payments

If you believe that you have been charged incorrectly, charged more than once, or experienced another payment-related issue, please contact our customer support team with the relevant transaction information.

We may request:

  • Order ID;

  • Transaction reference number;

  • Payment date;

  • Amount paid;

  • Registered email address;

  • Contact number; and

  • Other relevant information required to investigate the transaction.

9. Payment Failure

If a payment fails or is declined, the order may not be confirmed or processed.

Customers may attempt the payment again using an available payment method.

If money has been deducted from your account despite an unsuccessful order or payment attempt, please contact us with the transaction details.

The transaction may also need to be reviewed by the relevant bank or payment provider.

10. Pricing and Additional Charges

Product prices are displayed on the Website and may change from time to time.

Additional charges may apply depending on the order, including applicable:

  • Taxes;

  • Shipping charges;

  • Delivery charges;

  • Other applicable charges.

Shipping charges are separate from the product price unless specifically stated otherwise.

Shipping charges may vary according to the customer's delivery location, distance, package characteristics, courier charges, and applicable delivery arrangements.

The applicable charges will be communicated or displayed during the ordering process where reasonably practicable.

11. No Refunds

THE WHITE CROWNE does not generally provide refunds for completed purchases.

All purchases are final, subject to applicable law and the circumstances described in our Refund & Cancellation Policy.

Refunds, where legally required or expressly approved by THE WHITE CROWNE, will be handled in accordance with the applicable policy.

12. No Cancellation After Payment

Once payment has been successfully completed, an order may enter our preparation and fulfilment process.

THE WHITE CROWNE does not generally accept cancellation requests after payment has been completed.

Customers should carefully verify their product selection, size, colour, quantity, shipping address, and other order information before completing payment.

13. Currency

Unless otherwise stated during checkout, prices displayed on the Website are intended to be charged in Indian Rupees (INR).

For international transactions, the final amount charged may be affected by currency conversion, foreign-exchange rates, or charges imposed by the customer's bank or payment provider.

Any such third-party charges are generally the responsibility of the customer.

14. Fraud Prevention

THE WHITE CROWNE reserves the right to review transactions where there are reasonable concerns regarding unauthorized use, fraudulent activity, suspicious payment behaviour, or other payment-related risks.

Where necessary and permitted by applicable law, an order may be delayed, held, cancelled, or subjected to additional verification.

15. Customer Responsibility

Customers are responsible for ensuring that:

  • Correct payment information is provided;

  • The selected payment method is authorized for use;

  • The correct order details are reviewed before payment;

  • The correct shipping address is provided;

  • Payment is completed successfully; and

  • Confidential payment credentials are kept secure.

16. Contact Us

For questions or concerns regarding payments, transactions, or this Payment Policy, please contact us:

THE WHITE CROWNE

Website: www.thewhitecrowne.com
Customer Support: support@thewhitecrowne.com
Phone: +91 7085244962
Business Address: Thangmeiband Hijam Leikai, Imphal West, Manipur – 795001, India

Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM, excluding public holidays.

Important Payment Notice

THE WHITE CROWNE does not offer Cash on Delivery (COD). Full payment is required before an order is prepared and dispatched. Shipping and delivery charges are additional and may vary according to the customer's location, distance, package characteristics, and applicable courier or logistics charges.

Nothing in this Payment Policy is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited under applicable law.

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